Five Fold Training & Nutrition

Cancellation, Expiration, & Refund Policy

To ensure efficient scheduling and availability to all clients, the following policies apply to all scheduled in-person sessions and services:

  • General Cancellations: No cancellation fee for changes made with at least 24 hours’ notice.
  • Late Cancellations:
    • Less than 24 hours’ notice: Results in a 50% charge of the session cost.
    • Less than 12 hours’ notice / No-Shows: Results in a 100% charge of the session cost.
  • Emergencies: Reach out as soon as possible to discuss unexpected situations.
  • Coach Cancellations: If the Coach must cancel, you will be notified as soon as possible and the session will be rescheduled without penalty.
  • Expiration (60-Day Policy): All funds expire 60 days from the date of payment. Any funds not utilized within this period will be forfeited.
  • Monthly Subscription Exception: Sessions included in these programs must be utilized within the current billing cycle and do not roll over. They are not subject to the 60-Day Expiration Policy and expire immediately at the conclusion of the billing period.
  • No Refunds: There are no credits or refunds. However, a remaining balance may be transferable to another individual prior to the expiration date.

Media Notification & Usage

Notice of Filming and Photography: Five Fold Training & Nutrition is a content-active environment. By participating in training sessions, the Client acknowledges that photography and video recording occur regularly for the following purposes:

  • Marketing & Promotion: Usage on social media, websites, and promotional materials to
  • showcase training techniques and business activity.
  • Educational Content: Demonstrating proper form, athletic milestones, or “day-in-the-life”
  • coaching scenarios.
  • Intellectual Property: All media captured by the Coach remains the sole property of Five Fold Training & Nutrition. The Client waives any right to royalties or compensation.

Client Preferences & Dignity:

  • Prior Notice: While media capture is standard, the Coach will respect individual privacy. If a Client prefers not to be filmed during a specific session, they must notify the Coach prior to the start of that session.

App Usage & Access

Five Fold Training & Nutrition utilizes a proprietary app for coaching delivery, data tracking, and communication. Access is tiered based on your service agreement:

  • Training Clients: Includes additional access to Coaching/Programming and Activity Logging.
    • In-Person: App usage is optional. Requires a minimum of 4 sessions per month to maintain active app status at no cost.
    • Virtual: Full access provided via active monthly subscription.
  • Nutrition Clients: Includes additional access to Food Journaling and Macros.
    • Coaching: Guidance is provided within the app; hybrid sessions are available at a discounted rate.

All clients with active app status receive access to Messaging, Progress Photos, Tasks, and Metrics.

Termination of Access: All features (excluding Messaging) will be deactivated immediately upon the conclusion of a subscription period or if in-person attendance falls below the 4-session monthly minimum.